Improving Patient Experience Begins in the Waiting Room

17% Americans who say how long they have to wait in the waiting room to be seen by a health care provider is extremely important in their choice of a health care provider.

44% say it is very important.

Only 15% say waiting time is not important

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Reference: Finding Quality Doctors: How Americans evaluate provider quality in the United States. The Associated Press – NORC Center for Public Affairs Research. Survey conducted May 27-2014-June 18.

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