The need for accurate documentation is steadily increasing in home health care. Pressure is mounting on agencies to find ways to manage and improve care delivery while saving money. It also can help you keep track of your home health team’s burnout. These metrics can provide real-time insights to help your agency analyze the correct data to improve operations, compliance, and performance.
Key Performance Metrics to Make Sure Your Home Health Team Isn’t Burning Out
Service Delivered at Correct Time and Place
It is crucial that you monitor the right place right time activities. Knowing where your home health team members are at any point time is not only essential, but it can also be challenging. By knowing where your team is, you can ensure the safety and success of your team. Real-time GPS visibility and alerts are needed to answer questions such as:
- Are your caregivers where they need to be? You need proof of the visit, which electronic visit verification provides. You receive notification of each caregiver’s arrival and departure from the client’s locations. This type of GPS-based visibility helps keep your team safe and efficient.
- Do your therapists arrive and depart on schedule? Care delivered on time improves outcomes and satisfaction and provides real-time proof of visits for billing purposes.
- Are you missing any check-ins or checkouts? An omission can help you confirm the safety of your caregiver and determine if they need assistance.
Your business might be at risk if you cannot manage this activity. You might see an increase in the risk of adverse events or discover missing or incomplete visit documentation for payments. Providing time-sensitive care on schedule might be a problem, as is locating caregivers in real-time.
Service Delivered According to Care Plan
Positive client outcomes and efficient reimbursement for services depend on following each client’s correct care plan. The level of care your team gives is also indicative of their burnout level. Make sure you are able to track performance as it impacts your employee and client satisfaction. As you carefully monitor caregiver performance, consider the following:
- Did the therapy conform to the care plan? Any modifications to the care plan should generate a task-exception alert that triggers an investigation.
- Did the duration of the visit satisfy expectations? Is the caregiver under or over-serving clients? Knowing the solutions to these questions helps your practice intervene promptly.
When you monitor performance, you and your staff contribute to the care plan more efficiently. Information leads to improved client outcomes and less employee burnout.
Service Delivered Within Proper Parameters
Accurate billing and payments depend on how well you maintain cost boundaries during service delivery. The tricky part is realizing cost savings without sacrificing staff satisfaction. Every team is different. Prioritize your team and what is most important to them when making a decision. Consider these helpful metrics:
- How accurate are travel expenses? You must consider how confident you are in the numbers. What are the average travel expenses per episode of care? Would your expenses be lower if you eliminated self-reporting and monitored actual travel time?
- What is the length of an average episode of care? Analyze care episodes both in historical data and real-time. The better you understand the numbers, the better you can meet service growth and expansion.
- How many visits does your staff complete daily? Empirical data helps you identify staffing capacity in real-time. Additionally, any fluctuations can indicate areas of concern and help you improve staff productivity.
Looking for New Home Health Professionals to Support Your Team?
The right people will help you achieve the best metrics. Additionally, having enough people on your team can ensure your current workers do not experience burnout. Need help finding the right people? At myPTsolutions, we can help to find staff to help you meet your current needs.